PRIVACY POLICY |

This is the privacy notice of Danshan. In this document, "we", "our", or "us" refer to Danshan.This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: verify your identity for security purposes; sell products to you; provide you with our services; provide you with suggestions and advice on products, services and how to obtain the most from using our website. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

If you wish us to remove personally identifiable information from our website, you should contact us at info@danshan.co.uk to make your request. This may limit the service we can provide to you. We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.

TERMS & CONDITIONS |

These terms and conditions are the contract between you and Danshan (“us”, “we”, etc). By visiting or using our website, you agree to be bound by them. You are: Anyone who uses our website. We may change these terms from time to time. Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

We take care to make our website safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. The price of goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those goods.

If you have ordered goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money. If you have ordered goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the goods back to us within that same 14 day period. We will return your money subject to the following conditions: We receive the goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact. You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them. You are responsible for the cost of returning the goods. We have no obligation to refund to you, your cost of re-packing and returning the goods.

Goods are delivered within 30 days from the day you place an order to purchase the goods. Deliveries will be made by the carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery. If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country. You are responsible for purchasing goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

The following rules apply to return the faulty goods: The goods must be returned to us as soon as any defect is discovered but not later than 14 days. So far as possible, goods should be returned: with both goods and all packaging as far as possible in their original condition; securely wrapped; at your risk and cost. You must tell us by email message to info@danshan.co.uk that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return.

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the goods. If you use our website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Questions about the Terms of Service should be sent to us at info@danshan.co.uk.

© 2020, Danshan